Frequently Asked Questions

We're based in Croydon and cover all of London and surrounding areas within a 50-mile radius. This includes South London, North Surrey, and surrounding counties. If you're unsure whether we cover your area, please contact us and we'll be happy to confirm.

Yes, we offer emergency repair services for urgent issues such as broken locks, damaged doors, or compromised security. Contact us as soon as possible and we'll prioritize your repair to ensure your property is secure.

Yes, we carry full public liability insurance for all our work. This gives you complete peace of mind that you're protected in the unlikely event of any issues during our service.

Absolutely! We serve homeowners, landlords, property managers, and businesses. Whether you need residential door repairs or commercial installations, we have the expertise to help.

Pricing varies depending on the type of work required, materials needed, and the complexity of the job. We provide free, no-obligation quotes so you'll know the cost before we begin any work. Our pricing is transparent with no hidden fees.

No, we provide free quotes for all our services. Simply contact us with details of your requirements and we'll provide a transparent estimate at no cost.

We accept various payment methods including bank transfer, cash, and card payments. Payment terms will be discussed when we provide your quote.

We work with all major door and window brands including Origin, Smart Systems, Schuco, Reynaers, VEKA, Rehau, Kommerling, Deceuninck, Solidor, Endurance, Rockdoor, and many more. Our technicians are experienced with a wide range of manufacturers.

Most repairs can be completed within a few hours. However, the exact time depends on the nature of the repair and whether parts need to be ordered. We'll give you an estimated timeframe when we provide your quote.

In the rare cases where a repair isn't viable, we'll explain why and provide options for replacement. We always aim to repair first as it's usually more cost-effective, but we'll give you honest advice if replacement is the better option.

Yes, all our repair work is guaranteed. The length of the guarantee depends on the type of work carried out, and we'll provide full details when completing your repair.

A single door installation typically takes 4-6 hours, while window installations vary depending on the number and type of windows. We'll provide a clear timeline when we survey your property and provide a quote.

Yes, we ensure all installations comply with current building regulations. We'll handle any necessary documentation and provide you with the required certificates upon completion.

Yes, we remove old doors and windows as part of the installation service and dispose of them responsibly. We'll leave your property clean and tidy after the work is complete.

All our installations come with comprehensive guarantees covering both the products and workmanship. Specific guarantee periods depend on the products installed, and we'll provide full details with your quote.

You can contact us by phone at 020 1234 5678, email at info@dwlg.co.uk, or use our online contact form. We'll discuss your requirements, arrange a convenient time, and provide a quote.

We aim to respond as quickly as possible. For emergency repairs, we can often attend the same day or next day. For non-urgent work, we'll arrange a convenient time that suits your schedule.

For most jobs, yes, someone needs to be present to provide access and approve the completed work. However, for landlords and property managers, we can arrange alternative access arrangements if needed.